Who we are

Our website address is: http://encausticart.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Your details are NEVER passed to nor shared with any other party. We only use your data to process orders you have placed. If you sign up to receive any of our news updates (see website footer or contact page) then there is always the option to manage your data (change of email etc.) or to unsubscribe, presented in the footer of every update we send. We totally respect your privacy. 

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Making A Purchase

We aim to provide a GOOD MAIL ORDER SERVICE TO THE UK. IT IS EASY: Simply make your order online and enter a valid payment, then we will process the order quickly. UK postal delivery under 2Kg parcel size will usually arrive by Second Class Royal Mail some times signed for (postman). Parcel’s above 2Kg usually arrive by carrier – often Hermes or ParcelForce. COUPONS: are occasionally offered in our news updates. If you are not sure what this is, then please ignore coupons NOTE: SOME card issuing banks, usually and especially ones outside the UK, may sometimes decline to authorise online payments that are considered potential fraud. This can affect payments of larger amounts especially where delivery is to the non-card holders address. These issues are beyond our control or the power of our acquiring bank, so please either call us by phone if your card payment fails during ordering +44 (0) 7824813003 Or send us an email and your contact number. 

Credit Card Security

WooCommerce Payments – WooCommerce.com is used for totally safe and trustworthy transactions : we accept PAYPAL, VISA, MASTER CARD, etc lease Note: We have no knowledge nor access to your password. Problems? … you can also phone in your orders on +44 (0) 7824813003

Guarantee

By placing an online order through this shop we will do our utmost to fulfill your requirements. If you are dissatisfied with our responses or products in any way please contact us immediately and we will ensure that any defective or incorrectly delivered goods are replaced, re-sent or collected as the case may be. This contract does not affect your statutory rights as a consumer.

Reaching Us

Brian Nelson
Encaustic Art UK LTD
Elsecar Heritage Centre
Wath Road
Unit 9D
S74 8HJ
 
Phone: +44 (0) 7824813003 Email: encausticartplus@gmail.com www.encausticart.co.uk

www.encausticart.co.uk

Remittance Terms

Payment is required before despatch is made.

Returns Policy

http://www.hmso.gov.uk/si/si2000/20002334.htm

Shipping And Handling

If you are ordering a PRESENT ITEM please make it clear in order notes message box that you will find on the checkout page by your address.

  • UK shipping will be calculated automatically at checkout during your online purchase – look to see how much it will be there – 
  • Outside United Kingdom : Check for a national importer in your country here * since Brexit happened a number of increased costs and business requirements have made us cease exporting.

Delivery Schedule

We dispatch a soon as possible for you. We normally despatch your order in 2 business days to the uk (**but overseas orders can easily take longer due to use of specific carriers.**) Occasionally, if we are working away from the office it can take up to a week to dispatch. UK orders are usually either sent by Royal Mail Second Class often signed for (under 2Kg) or by Hermes or ParcelForce. Sometimes other carriers may deliver too. NOTE: if you do not receive your order within 28 days please contact us immediately or we will not be able to pursue any claim you make.